Shipping policy

Shipping Policy

Thank you for shopping with Sama Hair Collection. Please review our shipping policy before placing your order.

Order Processing

All orders are processed before shipment. Processing times may vary depending on the product, order volume, weekends, holidays, or product availability.

Please note that processing time is separate from shipping time.

Shipping Time

Once your order has been processed and shipped, delivery times will depend on the shipping method selected at checkout and the shipping carrier.

Shipping and delivery dates are estimates and are not guaranteed.

Tracking Information

Once your order has shipped, you will receive tracking information using the email address or phone number provided at checkout.

Please allow time for the shipping carrier to update tracking information.

Shipping Address

Customers are responsible for providing the correct and complete shipping address at checkout.

Please carefully review your address before submitting your order. Sama Hair Collection is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is handled by that carrier.

Sama Hair Collection is not responsible for shipping delays caused by the carrier, weather, holidays, incorrect addresses, or other circumstances outside of our control.

If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier first to open a claim or request additional delivery information.

Returned Packages

If a package is returned to Sama Hair Collection because of an incorrect or incomplete address, failed delivery attempt, or refusal of delivery, the customer may be responsible for additional shipping fees to have the order reshipped.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide clear photos of the package and products so we can review the issue.

International Shipping

If international shipping is available, customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.

Sama Hair Collection is not responsible for delays caused by customs.

Holidays & High-Volume Periods

Processing and shipping may take longer during holidays, sales, promotions, launches, or other high-volume periods.

We appreciate your patience and understanding.

Contact Us

If you have questions regarding your order or shipping, please contact Sama Hair Collection through the contact information provided on our website.

By placing an order with Sama Hair Collection, you acknowledge and agree to this Shipping Policy.